Our Reviews

I thought the sales rep was friendly and personable. The dealership did a good job getting my car prepared and describing all the details of the car. However, I felt rushed when trying to go through the finances and a lot of pressure was placed on me to accept an offer

Awesome Service team!!

A number of routine maintenance items were due and I was expecting to have to leave my car and return later. The Service Representative Kim, who assisted me in an outstanding manner for a prior routine maintenance, inquired about my schedule needs for the day and then replied that she was confident they could complete all the necessary work within 2 hours. So, I waited in the customer waiting area and about an hour and 35 minutes later, Kim advised me the service work was done. Simply outstanding follow thru by the Napleton's Service team.

Great service!

Your service rep, Kim, is excellent. She has helped us with a warranty repair for leaking oil pan, repairs, for a front-end fender-bender and most recently another oil leak issue at the oil filter. All handled professionally and with excellent work. Kim Rocks!

I went in for a oil change. Kim seemed to be the only person in service. Kim is a true professional. Taking her time with each customer giving each her full undivided attention. I had questions regarding tires and Onstar. She directed me to options for tires and to contact Onstar with the issue I'm having.

This dealership along with the Chevrolet dealership are the best dealerships I have ever dealt with. Courteous, friendly and they get the job done in timely fashion. They communicate with you and never leave you with questions.

Professional and experienced. I can trust my Service Advisor and Mechanics to always do an excellent job.

Kim, in the Service Department, has EXCEPTIONAL customer service skills. The mechanics did a very good job on our car. Kim kept us updated throughout the process, as parts needed to be ordered.

It was great working with Danny Rivera in service dept regarding issue with my truck. Napleton's GMC dealership teams are awesome. Thank you Danny.

As Always, the service department was wonderful in taking care of me and my car. Quick and through-friendly. Kim kept me informed at each step as to the status and update on the required service. Thats why I keep going back to Napleton Buick

Top notch dealership! Excellent purchasing experience!

No issues, looks great, thank you!

Timely, excellent customer care!

I have been having trouble with my Hummer EV charging station and rear camera for the past 3-4 weeks . Still waiting on parts