Our Reviews

Always a great experience when our car is being serviced

Good job

The crew at the service desk were polite and explained everything that was done to my truck. My truck was finished in the timeframe that was told to me at check-in.

Extreamly helpful and very patient and nice both Alex and Edward

They treated me very kindly and explained to me very well how they would solve the problem

The people are always friendly and service is professional. I will never understand why an oil change takes 90 minutes when there are services that will do it for 5 minutes.

great staff, they keep my Buick running great.

The entire staff treated me like family from the moment I walked in. I would strongly refer anyone to the Napleton Schaumburg Buick-GMC store.

The whole team worked with me to get me my dream truck. My salesman Yiannis was very knowledgeable and helpful in the sale. Excellent salesman.

This is the second vehicle we purchased from Napleton. Both experiences were great. When we decided to get a new car, we did not even consider going to another dealership. Both the sales and finance team were amazing and super helpful. They were honest and open with us and willing to work on getting us the car we wanted at the price we wanted. Highly recommend this dealership to friends and family. Best car buying experience we have had.

Kim was a great service manager

Service writer and mechanic spent a little extra time with me because of some concerns. They both were great.! Very happy with Napleton GMC !

Byron was great. Wonderful CX and a true joy to work with. Also really appreciated our time with Alex and Manny

I have had my car in several times for warranty repair issues and I’m more than one occasion. I’ve had to deal with Dani the service representative. He is rude, condescending and just plain argumentative. He goes out of his way to make the experience miserable for the customer. I would never return to a dealership to buy another car if they have an employee like him working there.

I am beyond impressed and grateful for my latest experience with your team. I brought my GMC Acadia in for what I believed needed new brakes. My current set were beginning to squeak and has over 53,000 miles on them. The team inspected them and assured me that I had over 80% left in the back and 60% left in the front. The squeaking was weather related but they cleaned them up for me to help. Other shops may have just replaced the brakes entirely knowing the consumer 100% expected that, but your guys didn't, saving me a bunch of money. I appreciate the honesty and integrity and as a result, you have made a lifelong customer of me. Thank you!

I was treated very well and my service was finished in a timely manner

Great job. Repair was quick and they even washed the car.

You get excellent, top notch service. They take special interest in every customers needs. Representatives are always pleasant, courteous and friendly. The mechanics do a top notch job on your car and makes sure that everything is in working order. They are a very special care team from top to bottom

1. When I first scheduled my appointment for the windshield replacement, I spoke with a customer service representative who informed me that the appointment on 03/11/25 was just for an inspection. After that, the windshield would be ordered, and installation would take about 1 1/2 weeks. I explained that the cracks were severe and the replacement was urgent, especially since you already have my VIN on file and know the correct part number. She transferred me to the parts department, and fortunately, the representative remembered that a windshield had been ordered for another customer who never followed through with the replacement. This was a relief, as I was scheduled to travel to WI for work the next day, and I wasn’t comfortable driving such a long distance with a damaged windshield. 2. I dropped off my car as scheduled on 03/11/25 and informed Kim, the service agent, that the windshield replacement would be processed through my insurance. I provided the claim number for Geico. She took the keys and assured me she would let me know when the car was ready for pickup. The car was also scheduled for the 7,500-mile service (oil change, tire rotation, etc.), and everything seemed to be going smoothly at this point. 3. Later that afternoon, I received a call informing me that the windshield replacement was happening and my car would be ready for pickup later that day. However, it was at this point that I was told I would be responsible for paying for the repairs upfront and then had to contact Geico for reimbursement. This was a complete surprise, as this had NEVER been mentioned, and I had been under the impression that I would only be responsible for the regular maintenance costs and my deductible. 4. This facility needs MUCH MORE TRANSPARENCY! I never received a quote before the work began, so I had no idea how much I would be liable for. I have only ever serviced my vehicles through dealerships and have never had any issues with knowing the costs upfront and approving the work before it was done. This experience has left me more wary of your dealership. 5. The Multi-Point Vehicle Inspection report was a joke. Of the 63 items that should have been checked, only 7 were actually looked at! If you're not going to complete the inspection properly, don’t offer it at all. 6. Finally, I spoke with the service manager to express my extreme disappointment with the procedures and the surprise of having to pay out of pocket. He apologized, but didn’t offer any form of compensation. The least he could have done was apply the oil change coupon available on your website. He made it very clear that I wasn’t valued as a customer and that I should take my business elsewhere. It’s important to note that I was originally planning to purchase a similar vehicle through your dealership, but my experience while visiting the showroom and working with the sales agent, Vladimir, was awful. Not him - he was GREAT! It was the multiple unnecessary interruptions while I was reviewing the available vehicles with him. One person asked if he planned to put a car away, another came over and stood at his desk with papers until Vladimir acknowledged them and told them he would handle it when he was finished with me. I don’t recall all the interruptions, but none of them were important enough to interrupt our meeting. It felt as though I was being treated as if I was just there to waste time. As a result, I ended up purchasing the same car later that week from another dealership, solely because of how the other employees behaved while I was in the showroom. I hope you take this review to heart and make changes to your policies and procedures. Moving forward, I'm looking for a different Buick dealership to service my vehicle as this last experience confirmed your business is not the right fit for me.

At first it was a at ease experience. My service representative was very helpful and friendly which was a great way to show that my concerns were being heard. I was a little confused by the payment process for services even after choosing to receive the work done with GMC I thought the fee for the inspection would’ve been added to my service fee. I was guaranteed a reduced price of 100 off and it doesn’t seem I received that discount,only because I decided to not get everything done that was quoted. It was misleading to say the least.

Everyone was great to deal with. Ashley, Edgar and Vlad.

Friendly associates. Quick wait time

Everyone was outstanding and overly friendly. From manny, kim, danny they were amazing. Kim kept awesome contact with me and I was never in the clouds, she connected with me every step of the way

Kim provided excellent service and great experience. Fast, efficient and friendly dealership.

great service

I recently bought a 2025 GMC Yukon from Napleton’s Schaumburg Buick GMC and I had a great experience. Salesman, Yiannis Lemonoudas, welcomed us when we walked in and talked to us about the vehicle we came to look at. We found out that the vehicle was at another dealership because it was being traded to Napleton. We asked Yiannis if we could still purchase the vehicle & he quickly made this happen. We had such a good experience working with Yiannis and he did everything to make it an easy experience for us. The vehicle was at a dealership in Indiana, but was waiting to get the black wheels & name plates that came with it. Yiannis was in contact with me through the waiting process of a few days and kept me in the loop. Since the vehicle was in Indiana, Yiannis volunteered to pick up the vehicle and hand deliver it to my house, which is not near Indiana or Schaumburg. Prior to dropping it to me, he took it to Napleton to clean it and fill up the gas tank. Since my vehicle was traded in, they allowed me to have a loaner vehicle, without me even asking. I highly recommend buying from Napleton & working with Yiannis. He is very knowledgeable and easy to work with.

I met with my sales rep Byron. He gave me a test ride and I decided to purchase the 2025 GMC Denali Truck. The next day I came to complete the sale and to trade in my vehicle. I saw Byron for a few mins before starting the finance process. By the time I completed the paperwork Byron was no where to be found. I texted him some questions. No response. I wanted to know if he was ok. But I never heard from him again. No one in the dealership knew where he had gone. The next day I called to inform them that I had a rear storage compartment cover from the trade in vehicle that I forgot to provide. No one followed up.

Sandy is an amazing sales person. He’s very patient and understanding I’ve dealt with him for many years. He’s the best.

Thankful for the wonderful service. Special mention to Danny of the Service Dept, He was very helpful and accommodating.

Ease of appointment and services provided. Friendlyness and knowledge of your employees

Really great service. Worked efficiently and really glad I went to your facility. Everyone was on top of their game.

Didn't fix the problem at all.

From start to finish our experience was excellent. Very professional, kind and efficient. I would definitely recommend them to my friends and family. When it’s time to purchase a new vehicle I will definitely check you out! Leslie was so patient and helpful showing me all the bell’s and whistles on my new Yukon. Thank you so much!

A great experience compared to other dealerships.

Vladimir is a honest salesman. Made the experience great. Manny and Ashley took care of me well. Best deals in the north suburbs.

Great service, Kim my service advisor was through and professional and is a great asset to Napleton GMC.

Leslie Ramirez in sales was extremely helpful! Excellent!

Everyone was great to work with. They accommodated me while I was waiting on funding, which turned out to be a couple weeks. Leslie knew what she was doing and was able to answer my many questions and went over thoroughly the functions of the car I didn't understand. New car, new way to do things with a newer car than my old one. The car I leased was one of their loaners and had some miles already and they accommodated me with the 12000 mileage per year rather than the 10000 because of the mileage. The car still feels and smells new even though it had been used by others as a loaner. When they did the detailing, they found and addressed any issues they found. Overall, I would recommend this dealership to anyone.

Got me what I wanted. Thank you.

Appointment was at 8:15am, vehicle entered the garage door service area late, as there were a pile of vehicles before mine. Simple oil change and tire rotation and we didn't leave until 9:45am. Vehicle sat outside ready, but nobody from service came to grab us that it was ready, when clearly it was, as it had already been washed and sat outside the waiting area at that point. Service person sat at the desk on his phone until we asked if the vehicle was ready. "Oh, we were just waiting on the keys....as the vehicle had already been sitting outside done for more than 10 minutes at this point.

Yiannis was a great representative.

Kim was very professional and courteous. Vehicle was repaired quickly and the car was complimentary washed as I was not expecting it. Small issues mean a lot to a customer and Kim took care of them.

Service was done quickly.

Esad & Manny did an excellent job explaining the in’s & out’s of buying a car and what the future will look like for me to purchase a Buick. Very please with the service and care they took for me as a first time car buyer. Would recommend them to anyone who is looking for an affordable/luxury car that makes sense for a first time car buyer.

Always love dealing with Sandi

Technician forgot to check for slow leak in a tire. But Kim - lady at the desk- was great. Apologized. Set up a new appt to fix the problem

Dany Rivera was really professional 👏

Absolutely Disappointing and Dishonest Experience – Avoid This Dealership Long story short, I walked into this dealership around 12:30 PM, Friday, to test drive a Buick Envision. After the test drive, I decided to purchase a similar model in white. At that time, there were maybe one or two other customers in the entire showroom, yet the sales staff were more interested in cracking jokes with each other and smoking outside than actually helping customers. On top of all that — I was trading in my car, and CarMax had quoted me $2,100 based on the condition I submitted. This dealership, however, claimed my car was in “bad condition” and offered me $500. I was furious, but I really wanted to secure the Buick before the potential new tariffs hit, so I stayed. Then began the classic, annoying “negotiation game”. The salesperson kept going back and forth with the so-called “manager,” acting like it was some kind of big favor, and finally bumped the trade-in offer to $850. They spoke as if taking my car at that price was some huge loss on their end — honestly insulting. Thankfully, I had my laptop and was able to get some work done because I waited until 4:30 PM — four hours — before I was finally called in to meet with the finance manager, Alex. That’s when things really started to go downhill. Alex spent a lot of time aggressively pushing the extended warranty and prepaid maintenance plan, promising me that: The extended warranty would cover everything, including high-tech components. The maintenance plan would cover all filters and fluids. Because it was already 5:00 PM, I was feeling rushed to sign all the paperwork and trusted what he told me. That was my mistake. When I got home and actually had time to review the documents, I realized: The extended warranty was from a third-party company, not the official Buick Protection Plan as implied. The plan was labeled "GOLD", not Platinum as I was led to believe. There was no clear list of what “GOLD” coverage includes — no terms or conditions outlined. The maintenance plan only covered oil changes and tire rotations — no mention of fluids or cabin filters as promised. I immediately emailed Alex the next day — no response. Two days later, I called him directly and he claimed he has “1,000 unread emails” and must have missed mine. Eventually, he agreed to cancel both plans, but told me I would have to wait until I received my first payment from the bank before the refund could be processed to that account. Frankly, this all feels like a deliberate bait-and-switch. Alex came across as dishonest and manipulative, and I no longer trust a word he says. I’m now anxiously waiting to see if they’ll actually follow through with the refund — if not, I will be sharing my experience everywhere to warn others. There are plenty of other dealerships that respect your time, your money, and your trust. This one clearly does not.

Very good and Edward was awesome.

Fast and efficient

Salesman was top notch. Wasn't any question he couldn't answer or if unsure went to the person who could answer. Vladimir Talevski was detail oriented and knew his product thoroughly. He sold a lease to my wife the weekend before and I came in to look for a car because of his personality and product knowledge. I'm enjoying my new GMC Acadia. Will be back for servicing of the vehicle. As far as a downside, to complete the process it took 4 hours.

was offered price of 23k for new engine, an hour later same offer was 16k- how was price dropped for same service by 7k- also asked for tire air fill- was not done- when got out to car to start, hood was not closed- when asked about warranty help they would not do anything- I called GMC corp and they are chkg if they can help but dealer did not offer- very disappointed in dealer

The staff at the dealership were very helpful and I was very grateful they were willing to work with me and help me to get into a new vehicle within my budget. Edgar went above and beyond, it is very appreciated!

the service techs were able to correct the issues I was having with the lights and correct them. I was kept informed of the progress. They were all very professional and personable and answered all my questions.

Very satisfied with the quick turnaround time on my service appointment. I expected to work from the waiting area most of the morning and car was ready in just over an hour. Amazing.

Professional, helpful, friendly

Byron was great and made the process easy. The processing of the paperwork took way too long. We started the paperwork process at 6. We were there until 9:30pm and had a 2 hour drive back home.

Even though it was a busy, long day for them, with a new system and lots of customers, they took very good care of me after an extended wait time. No complaints. I even helped two of the managers deal with a small "ant" issue in the waiting area, ha!ha! I have dealt with this dealership since I purchased my new 2016 LaCrosse back then (only 28,000 miles to date!) and have been very satisfied.

Finally found a place that provides genuine and honest recommendations for services.Service Advisor, Justin McMullen, is always ready to assist and makes every visit a smooth and easy transaction. Always greets our family with enthusiasm and welcoming smiles. Highly recommend working with him to anyone. We definitely will be. Thank you Justin!

👍👍

Easy quick friendly

Professional and experienced. I can trust my Service Advisor and Mechanics to always do an excellent job.

I thought the sales rep was friendly and personable. The dealership did a good job getting my car prepared and describing all the details of the car. However, I felt rushed when trying to go through the finances and a lot of pressure was placed on me to accept an offer

Kim, in the Service Department, has EXCEPTIONAL customer service skills. The mechanics did a very good job on our car. Kim kept us updated throughout the process, as parts needed to be ordered.

Great service!

Awesome Service team!!

A number of routine maintenance items were due and I was expecting to have to leave my car and return later. The Service Representative Kim, who assisted me in an outstanding manner for a prior routine maintenance, inquired about my schedule needs for the day and then replied that she was confident they could complete all the necessary work within 2 hours. So, I waited in the customer waiting area and about an hour and 35 minutes later, Kim advised me the service work was done. Simply outstanding follow thru by the Napleton's Service team.

It was great working with Danny Rivera in service dept regarding issue with my truck. Napleton's GMC dealership teams are awesome. Thank you Danny.

As Always, the service department was wonderful in taking care of me and my car. Quick and through-friendly. Kim kept me informed at each step as to the status and update on the required service. Thats why I keep going back to Napleton Buick

Top notch dealership! Excellent purchasing experience!